Role Summary
To trouble shoot IT / Infrastructure problems, manage users, hardware, servers and clients. Software management and support services. Network and Security support.
Key Responsibilities
- Responsible for second-level support, software installation, customer training and preventative maintenance in a large enterprise Windows network
- Improvement of the Service quality and realization of internal processes.
- Supporting global infrastructure rollouts and other IT projects.
- Installation and configuration of clients via DSM (Computer support)
- IT Assets Management / Procurement Management (Ivanti)
- Monitor and maintenance of local network infrastructure
- Monitor and maintenance of printer infrastructure
- Identifying and logging potential IT problems. Prioritizing work in line with the appropriate service targets
- Documenting methods and techniques to improve overall team performance
Interfaces/Internal Customers/ Suppliers
This position works closely with other team members in resolving customer issues and requests
- Subsidiaries of IT HUB Middle East Africa
- Other IT HUBS
- IT Administrators
- Service Owners
- External Service Providers
Qualifications and Experience
- MCSE (Microsoft Certified Systems Engineer) certification
- Knowledge of project- and service management
- Good knowledge and experience of remote access software and remote software installations, Networks, Telephony, printing, together with good knowledge and experience of IT hardware support, cloud-based technologies and experience of Service Management tools
- Knowledge of Local Area Networking (LAN) and Wide Area Networking (WAN) technologies will be advantageous.
Key Attributes
- Must work well in a team environment
- Ability to work with minimal guidance / Supervision
- Ability to work under pressure
- Excellent communication and customer relationship skills
- High Commitment level
- Attention to detail
- Excellent diagnostic and problem-solving skills
- Flexibility
- Administration skills
- Learning & Researching
- Willingness to travel